Changes in the Romanian Carpathian tourism after the communism collapse and the domestic tourists' satisfaction

Avtorji

  • Elena Matei
  • Iuliana Vijulie
  • Gabriela Manea
  • Laura Tărlă
  • Dezsi Stefan

DOI:

https://doi.org/10.3986/AGS54207

Ključne besede:

geography, tourism, domestic tourists' satisfaction, survey, Romanian Carpathians

Povzetek

In the context of Romania's transition to the market economy after the communism collapse, and the accession in EU, the study aims to analyse characteristics of tourism changes in the Carpathian destinations by correlation with the domestic visitors' satisfaction for tourist services and new forms of tourism by empirical field observations, and statistical analysis used to test the level of satisfaction for Carpathian tourism. The results show an increase of tourist demand for the Carpathian destinations in the framework of tourist establishments' structure changes, the spreading of agri-tourism, a need for improvement of accommodation services quality according to the visitors' profile. Tourism development, revealed by visitors' flows, has some similarities with the perception of tourists. The tourists' views can, with several limits, be considered as a barometer in tourism research and a useful instrument in building tourism offers.

Prenosi

Podatki o prenosih še niso na voljo.

Literatura

Băbăiţă, C., Ispas, A., Pârjol, F. 2010: The tourist perception of the hospitality industry: Romania versus European Union. The annals of the University of Oradea. Economic sciences series 19-1.

Cachon, G., Terwiesch, C. 2005: Matching supply with demand: an introduction to operations management. Maidenhead.

Chen, C. and Chen, F. 2010. Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management 31-1. DOI: http://dx.doi.org/10.1016/j.tourman.2009.02.008

Ciangă, N. 1997: Turismul din Carpaţii Orientali. Studiu de geografie umană. Cluj-Napoca. Ciangă, N. 2008: România. Geografia turismului. Cluj-Napoca.

Dabeva, T. 2010: Elaboration of the superstructure of the Bulgarian hotel industry. UTMS Journal of Economics 1-2.

Government Act 1154/2004. Official Gazette 752, 8. 8. 2004, Bucharest.

Governmental decision 109/2000. Official Gazette 426, 2. 9. 2000. Bucharest.

Govern Decision 1122/2002 to approve the conditions and procedure for certifying tourist resorts and for declaring as resorts of national or local interest. Internet: http://www.mdlpl.ro/_documente/prog_dez- voltare/Lista_statiuni_HG.pdf. (22. 10. 2012).

Government Decision no. 867/2006 to approve criteria and regulation for certifying resorts. Official Gazette 609, 13. 7. 2006. Bucharest.

Gunn, C., A. 2002: Tourism planning. London.

Hallowell, R. 1996: The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study. International journal of service industry management 7-4. DOI: http://dx.doi.org/10.1108/0956423961012993

Hose, T., Markovič, S., Komak, B., Zorn, M. 2011: Geotourism – A short Introduction, Acta geographica Slovenica 51-2. DOI: http://dx.doi.org/10.3986/AGS51301

Herzberg, F., Mausner, B., Snyderman, B. B. 1959: The motivation to work. New York. Ielenicz, M., Comănescu, Laura. 2006: România. Potenţial turistic. Bucharest.

Internet: turism.gov.ro/wp-content/uploads/2013/05/Statiuni-atestate.pdf_ (28. 10. 2013).

Jang, S., Feng, R. 2007: Temporal destination revisit intention: The effect of novelty seeking and satisfaction. Tourism management 28-2. DOI: http://dx.doi.org/10.1016/j.tourman.2006.04.024

Kandampully J., Suhartanto, D. 2000: Customer loyalty in the hotel industry: the role of customer satisfaction and image. International Journal of Contemporary Hospitality management 12-6. DOI: http://dx.doi.org/10.1108/0959611001034255

Kozak, M., Rimmington, M. 2000: Tourist satisfaction with Mallorca Spain as an off-season holiday destination. Jurnal of traveler research 38-3. DOI: http://dx.doi.org/10.1177/004728750003800309

Matei, E. 2010: The Atlas of tourism in the Carpathian areas. Bucharest.

Mihailescu, V. 1969: Geografia fizică a României. Ştiinţifică Publishing House. Bucharest.

Ministry of Regional Development and Tourism. 2007: Master plan 2007–2026. Internet: http://www.mdrl.ro/_documente/turism/studii_strategii/masterplan (15. 9. 2012).

Moliner Velázquez, B., Saura Gil, I. and Ruiz Molina, M. E. 2011: Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents. Journal of vacation marketing 17-65. DOI: http://dx.doi.org/10.1177/1356766710391450

National Statistical Institute 2006 and 2009: Statistical yearbook. INSSE. Bucharest.

National Statistical Institute. Romanian Tourism statistics 1990, 1993, 1995, 1998, 2002, 2006, 2009, 2011. CSD Prahova.

National territorial planning assessment 4. Tourist zones: 2008. Internet: http://www.mdrt.ro/ro/studii-de-fundamentare-privind-patn-sectiunea-a-vi-a-zone-cu-resurse-turistice (12. 12. 2012).

Oliver, R. L. 1997: Satisfaction: A behavioral perspective on the consumer. New York.

Petrick, J. F. 2003: Measuring cruise passengers' perceived value. Tourism analysis 7-3/4. DOI: http://dx.doi.org/10.3727/108354203108750094

Prebensen, N. K. 2006: Stability in outband travel motivation: A Norwegian example. tourism analysis 10. DOI: http://dx.doi.org/10.3727/108354205775322952

Pricăjan, A. 1999: Din trecutul balnear al României, Bucharest.

Smaranda, J. S. 2008: Managementul in ariile natural protejate. Cluj Napoca.

Storbacka, K., Strandvik, T., Grönroos, C. 1994: Managing customer relationships for profit: the dynamics of relationship quality. International journal of service industry management 5-5. DOI: http://dx.doi.org/10.1108/0956423941007258

Taylor, G. D. 1980: How to mach Plant with Demand: A matrix for marketing. International Journal of tourism management 1-1. DOI: http://dx.doi.org/10.1016/0143-2516(80)90021-3

Tefler, J. D., Sharpeley, R. 2008: Tourism and development in the developing world. London and New York.

Turner, W. L., Reisinger Y. 2001: Shopping satisfaction for domestic tourists. Journal of Retailing and consumer services 8-1. DOI: http://dx.doi.org/10.1016/S0969-6989(00)00005-9

Turnock, D.1999: Sustainable rural tourism in the Romanian Carpathians. The geographical journal 165-2. DOI: http://dx.doi.org/0016-7318/99/0002192/500.20/0

Turnock, D. 2006: Alternative Tourisms in Romania: The role of culture and ecology. Geographica Panonnica 10. Novi Sad.

Uysal, M., Jurovski, C. 1994: Testing the pull and push factors. Annals of travel research 21-4. DOI: http://dx.doi.org/10.1016/0160-7383(94)90091-4

Velcea, V. 1987: Particularităţi de geografie fizică. Geografia României 3. Bucharest.

Yi, Y. 1990: A critical review of consumer satisfaction. Review of marketing. Chicago.

Yoon, Y. and Uysal, M. 2005: An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism management 26. DOI: http://dx.doi.org/10.1016/j.tourman.2003.08.016

Yüksel, A., Yüksel, F. 2001: The Atila expectancy-disconfirmation paradigm: A critique. Journal of hospitality & tourism research 25-2. DOI: A critical review of consumer satisfaction 10.1177/1096348001025002019 AM News, 7. 8. 2006. Privatizarea in turism. Internet: http://www.9am.ro/stiri-revista-presei/2006-08-07/privatizarea-in-turism.html (23. 7. 2011).

Objavljeno

2014-01-01

Kako citirati

Matei, E., Vijulie, I., Manea, G., Tărlă, L., Stefan, D. 2014: Changes in the Romanian Carpathian tourism after the communism collapse and the domestic tourists’ satisfaction. Acta geographica Slovenica 54-2. https://doi.org/10.3986/AGS54207